Receptionist, Hospitality ​/ Hotel ​/ Catering

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Regular Full Time Dearborn, MI, US

3 days ago Requisition

The Front Desk Receptionist serves as the first point of contact for employees, guests, and clients while providing general administrative and clerical support to the office. This role requires a highly service-oriented professional who takes initiative, consistently goes above and beyond, and is committed to delivering a  white glove  experience.

At Jackson Dawson, our culture is built on relationship hospitality, recognizing that our success is driven not only by the results we achieve, but also by the relationships we build. We strive to exceed the expectations of our employees, guests, and clients through exceptional service and attention to detail.

Availability for this role is required Monday through Friday, between 8:00 a.m. and 6:00 p.m.

• Greet guests warmly and professionally, using their name whenever possible.
• Maintain awareness of all upcoming events, engagements, and participating guests.
• Develop a thorough understanding of the Genesis Brand Center, including its services, amenities, and offerings.
• Serve as a liaison between guests, employees, event coordinators, the Assistant General Manager, and the Marketing & Communications Manager.
• Coordinate concierge services as needed, including transportation arrangements, event tickets, restaurant reservations, spa bookings, and other guest requests.
• Maintain knowledge of local restaurants, entertainment venues, shopping destinations, and area attractions to provide recommendations and support guest needs.
• Assist with guest list management and related administrative tasks as directed by the Assistant General Manager.
• Prepare and review billing information and instructions to support operational needs.
• Provide general office and administrative support as required.
• Perform additional duties and special projects as assigned.

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion.
• Flexible schedule and willingness to adapt to business needs.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and decision-making abilities.
• Exceptional attention to detail.
• Ability to interact with high-profile clients and guests with professionalism and poise.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

• Strong hospitality and customer service mindset.
• Proactive, self-motivated, and willing to take initiative.
• Ability to build positive relationships with employees, guests, and clients.
• Commitment to providing an exceptional guest experience at all times.