Senior Product Manager - Customer Digital Profile & Consent Platform

Senior Product Manager within Ford Information Technology, focusing on the Customer Digital Profile & Consent Platform Product Line as part of the Integrated Services Product Group in GDIA. This role leads the strategic direction and operational success of a complex, mission-critical platform that powers connected vehicle functionality, enhances customer experiences across digital touchpoints, and ensures compliance with evolving regulatory requirements on customer data and marketing.

You will work with cross-functional teams—including engineering, product, and business stakeholders—to drive product innovation, technical excellence, and operational integrity at scale.

The Customer Digital Profile & Consent Platform Product Line provisions API services and data products enabling connected vehicle functionality, analytics/insights creation, enhanced customer experience across digital touchpoints, and compliance with regulations pertaining to customer data and marketing.

• Digital Account Platform – CAP Global and CAP China, an enterprise account management ecosystem providing real-time online profile account, vehicle, and address book information for both authenticated and guest experiences.
• CLIMES – The Central Legal Information Management System (CLIMES) is the master system for consumer-facing legal language text and purposes of use for customer consent and internal data usage.
• Consent Platform – Consisting of multiple products across a transactional system and data products, the Consent Platform is the master system of record for all consumer consent globally.

• Own and execute a comprehensive product vision and strategy for the ongoing transformation of the Customer Account Platform (CAP) and Consent Platform capabilities, ensuring alignment with overall business objectives.
• Collaborate closely with cross-functional teams—including business, product, engineering, UX, data engineering, and AI/ML—to define, prioritize, and deliver platform features and capabilities that balance timing, cost, features, and performance.
• Create, maintain, and communicate detailed product roadmaps outlining key milestones, deliverables, and timelines that drive transparency and accountability among stakeholders.
• Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, measure success, and continuously improve the product experience.
• Champion innovation by spearheading automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation.
• Deeply understand customer and business problems, sizing impact and value, and drive initiatives hands-on to successful execution.
• Elevate the CAP/Consent platform by refining and scaling best-in-class product management practices that foster innovation, data-driven decision-making, and customer-centricity.

• Guide the engineering of highly scalable, maintainable, and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles to balance scope, outcomes, and technical debt.
• Influence and leverage strategic cloud technologies, such as Google Cloud Platform (GCP), to optimize product infrastructure and performance.
• Measure and optimize system performance proactively, anticipating customer needs and pushing enterprise capabilities forward with innovative resilience strategies.
• Identify, reduce, and eliminate operational toil via automation to maximize engineering efficiency and innovation capacity for partner development teams.
• Lead root cause analysis of production incidents, implement preventive measures, and conduct blameless postmortems to improve system reliability and design continuously.
• Ensure all software and services provide strong observability and monitoring capabilities in production, coordinating Operational Readiness Reviews (ORRs) before launches.
• Enable and guide partner teams to monitor site technical metrics (transaction errors, response times, capacity utilization,…