IT Business Operations Analyst

Location: Dearborn (MI) |
Employment Type: Full Time - 40 hours per week |
Job Level: T3 |
Work Preference: Hybrid |
Job Code: 239705

The IT Business Operations Analyst (Agency) will play a key role in helping to organize, support, and monitor business operations of the Industrial Systems IT Leadership Team. This position offers the successful candidate an opportunity to be at the heart of running a large‑scale enterprise technology team, contributing to the successful operations and performance of the team. The role reports to the IS IT Business Operations Lead in the Enterprise Technology Industrial System IT team, which assists the Industrial Systems IT Director in monitoring the management, operations, and performance of the team of ~2000 people leading the global IT function for automotive engineering, manufacturing, supply chain, and quality processes.

• Support operations of IS IT business activities.
• Support stakeholders as needed to develop monthly updates and metrics, and consolidate into the required monthly report out artifacts per corporate standards.
• Support meetings for the Industrial System IT Leadership teams.
• Participate in development of executive updates and presentations for operational updates, organizational accomplishments, objectives, strategy, and roadmap.
• Develop, publish, and distribute communications to improve knowledge sharing and awareness across the enterprise of IS IT strategies, roadmaps, activities, and accomplishments.
• Assist IS IT team members in monitoring business performance metrics to ensure IS IT targets are on track to be achieved by year end.
• Assist IS IT leadership to ensure we are monitoring the big picture of activities and deliverables with the team focused on the right activities at the right time.
• Participate in planning quarterly leadership offsites.
• Help monitor activities and metrics on key IS IT initiatives.
• Support scheduling and preparations for bi‑weekly IS IT strategic topics reviews.
• Monitor and support objectives, milestone targets & KPI’s and engage team members when issues and blockers arise.

• Jira, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Word, Ad Hoc Reporting, Budgeting, Budgets/Timing, Business Analytics, Data Analysis, Data/Analytics dashboards.

• Specialist-level knowledge and experience in IT Business Operations.
• Experience in coordinating, organizing, and hosting key meetings and events.
• Inclusive style with the ability to collaborate and build meaningful relationships at all levels and functions of the organization.
• Experience in developing internal communications to support an IT leadership team.
• Demonstrated ability to support an IT leadership team in daily operations and to achieve their organizational objectives.
• Experience working cross‑functionally, in a matrixed environment, and in a large multi‑national company.
• Exhibit ethical, diligent work behaviors and a commitment to team success.

• Broad experience supporting IS IT business operations and performance monitoring.

• Associate Degree.

• Associate Degree or higher.

At HTC Global Services, employees have access to a comprehensive benefits package, including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

• Hybrid and Workplace flexibility
• Work‑Life Balance
• Well‑defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands‑on experience with Emerging Technologies and Digital Transformation
• Career Mobility programs

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Tell us about yourself, and we will keep you informed about opportunities that match your interests.