IT Operations Support Specialist

IT Operations Support Specialist #1045516

Location:

Dearborn, Michigan

The IT Business Operations Analyst (Agency) will play a key role in helping to organize, support, and monitor business operations of the Industrial Systems IT Leadership Team. The position offers the opportunity to be at the heart of running a large‑scale enterprise technology team and involves a wide variety of activities that contribute to the successful operations and performance of the team.

• Support operations of IS IT business activities.
• Support stakeholders in developing monthly updates and metrics, and consolidate them into the required monthly reports and artifacts per corporate standards.
• Support meetings for the Industrial System IT Leadership teams.
• Participate in the development of executive updates and presentations for operational updates, organizational accomplishments, objectives, strategy, and roadmap.
• Develop, publish, and distribute communications to improve knowledge sharing and awareness across the enterprise of IS IT strategies, roadmaps, activities, and accomplishments.
• Assist IS IT team members in monitoring business performance metrics to ensure IS IT targets are on track to be achieved by year end.
• Assist IS IT leadership in monitoring the big picture of activities and deliverables, focusing on the right activities at the right time.
• Participate in planning quarterly leadership off‑sites.
• Help monitor activities and metrics on key IS IT initiatives.
• Support scheduling and preparations for bi‑weekly IS IT strategic topics reviews.
• Monitor and support objectives, milestone targets, and KPIs, and engage team members when issues and blockers arise.

• Jira
• Microsoft Excel
• Microsoft Power Point
• Communications
• Software Communications – Other
• Microsoft Outlook
• Microsoft Word
• Ad Hoc Reporting
• Budgeting
• Budgets/Timing
• Business Analytics
• Data Analysis
• Data/Analytics dashboards

Level: Specialist

• Knowledge and experience in IT Business Operations.
• Experience in coordinating, organizing, and hosting key meetings and events.
• Inclusive style with the ability to collaborate and build meaningful relationships at all levels and functions of the organization.
• Experience in developing internal communications to support an IT leadership team.
• Demonstrated ability to support an IT leadership team in daily operations and to achieve organizational objectives.
• Ability to work cross‑functionally, in a matrixed environment, and experience in a large multinational company.
• Shows consistent ethical behavior and contributes to the success of the plan.

• Associate Degree

• Associate Degree

• Clarify strategic intent and vision of the Industrial System IT organization aligned to the plan.
• Inspire team members to own the desired outcomes essential to the plan.
• Build an inclusive environment that embodies freedom of thought and innovation.
• Value trust, seek and provide candid feedback to continuously develop one another.
• Support each other because we succeed or fail as a team.
• Raise the bar of excellence in everything we do.
• And most of all, have fun together.