Business Intelligence Specialist

Dearborn, Michigan – Business Intelligence Specialist #1045515

• We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via Service Now.
• This position will be part of the company's PC Renewal Service Management and User Experience team, dedicated to supporting global customers.
• This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission‑critical objectives.

• Business Intelligence
• Business Analytics

• Specialist Exp: 5+ years of experience in relevant field

• Bachelor’s Degree

• Develop and implement ticketing/metrics dashboards via native Service Now capabilities or via Power
  
  BI and Qlik Sense to convey current statuses and SLA adherence to the service team and management.
• Collaborate with functional teams and contribute to process improvement and documentation.
• Assist with best practices to continually improve PC Renewal service operations associated within the Service Now platform as it relates to the PC Renewal business.
• Ensure global alignment for ITSM practices within the Service Now platform.
• Assist with the training of Planning and Operational staff.

At Fast Tek Global,
Our Purpose is Our People and Our Planet
. We come to work each day and are reminded we are helping people find their success stories
. Also,
Doing the right thing is our mantra
. We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years
! Fast Tek Global is financially strong, privately held company that is 100% consultant and client focused
. We’ve differentiated ourselves by being fast, flexible, creative and honest
. Throw out everything you’ve heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start‑up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want. Options include:

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
• Employee referral program
• Employee recognition culture

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you’ll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at