Business Intelligence Specialist

Business Intelligence Specialist - Stefanini

Stefanini is looking for a Business Intelligence Specialist in Dearborn, MI (Onsite) to assist in improving the service offering of PC Renewal and asset management via Service Now. This role will be part of the PC Renewal Service Management and User Experience team, dedicated to supporting global customers. The ideal candidate is adept at navigating dynamic environments and committed to delivering exceptional value aligned with our customers' mission‑critical objectives.

• Develop and implement ticketing/metrics dashboards through native Service Now capabilities or via Power BI and Qlik Sense to convey current statuses and SLA adherence to the service team and management.
• Collaborate with functional teams and contribute to process improvement and documentation.
• Assist with best practices to continually improve PC Renewal service operations within the Service Now platform as it relates to the PC Renewal business.
• Ensure global alignment for ITSM practices within the Service Now platform.
• Assist with the training of Planning and Operational staff.

• 5+ years of experience in Business Intelligence or Business Analytics.

• Bachelor's Degree

For quick apply, please reach out to Saurabh Kapoor at 248‑582‑6559 or

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without first having a phone conversation with you, during which we discuss the job, interview process, and potential offers.