IT Business Operations Analyst

Job Description

The IT Business Operations Analyst (Agency) will support the IS IT Business Operations Lead in organizing, supporting, and monitoring business operations and performance of the Industrial Systems IT Team. You will be involved with a wide variety of activities that contribute to the successful operations and performance of the team. The role reports to the IS IT Business Operations Lead in the Enterprise Technology Industrial System IT team, which oversees a global IT function for automotive engineering, manufacturing, supply chain, and quality processes.

• Support operations of IS IT business activities.
• Support stakeholders in developing monthly updates and metrics, and consolidate them into required monthly reports per corporate standards.
• Support meetings for the Industrial System IT Leadership teams.
• Participate in the development of executive updates and presentations for operational updates, organizational accomplishments, strategy, and roadmap.
• Develop, publish, and distribute communications to improve knowledge sharing and awareness across the enterprise of IS IT strategies, roadmaps, activities, and accomplishments.
• Assist IS IT team members in monitoring business performance metrics to ensure targets are on track to be achieved by year end.
• Assist IS IT leadership in monitoring the big picture of activities and deliverables, ensuring the team focuses on the right activities at the right time.
• Participate in planning quarterly leadership offsites.
• Help monitor activities and metrics on key IS IT initiatives.
• Support scheduling and preparations for bi‑weekly IS IT strategic topics reviews.
• Monitor and support objectives, milestone targets, and KPIs, and engage team members when issues and blockers arise.

• Jira
• Microsoft Excel
• Microsoft Power Point
• Microsoft Outlook
• Microsoft Word
• Ad hoc reporting
• Budgeting, budgets/timing
• Business analytics, data analysis
• Data/analytics dashboards

• Specialist level in IT Business Operations.
• Experience coordinating, organizing, and hosting key meetings and events.
• Inclusive style with the ability to collaborate and build meaningful relationships at all levels.
• Experience developing internal communications to support an IT leadership team.
• Demonstrated ability to support an IT leadership team in daily operations and to achieve organizational objectives.
• Experience working cross‑functionally, in a matrixed environment, and in a large multinational company.
• Ethical work ethic and diligence to help achieve success of the plan.

• Prior experience as an IT Business Operations Analyst or similar role within an enterprise IT organization.

• Associate Degree

• Associate Degree

HTC Global Services offers a comprehensive benefits package that may include group health (medical, dental, and vision), paid time off, paid holidays, 401(k) matching, group life and disability insurance, professional development opportunities, wellness programs, and various perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.