ServiceNow Business Analyst

We are excited to offer an opportunity for a skilled Service Now Analyst (HAM/SAM/ITOM/CMDB) to join our client’s PC Asset Management implementation team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission‑critical objectives. In addition to migrating from their current Asset Management solution to HAM, this role may be asked to support our current Java/Perl platform until decommissioning.

• Develop and implement Service Now HAM solutions in alignment with client needs related to PC Asset Management.
• Collaborate with functional teams, lead technical solution design sessions, and contribute to process improvement and documentation.
• Design, code, and troubleshoot applications within the Service Now platform, focusing on the HAM module.
• Manage the platform and infrastructure, ensuring the smooth operation of IT Asset Management processes.
• Provide advanced support for Service Now, including troubleshooting, bug fixes, and root cause analysis.

• Service Now
• Business analysis
• Agile
• Power
  
  BI dashboard
• Great Communication
• Ability to analyze and pull data from multiple platforms for a single pane of glass view

This is a Contract position based out of Dearborn, MI.

The pay range for this position is $60.27 – $60.27/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Dearborn, MI.

This position is anticipated to close on Jan 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.