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DX PLM Support Engineer; L2/L3 Support
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-10-03
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- 1. 3DX PLM
- 2. Catia
- 3. Delmia
Key Responsibilities Application & Production Support
- Provide L2/L3 support for 3
DEXPERIENCE PLM applications and related integrations. - Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
- Monitor application health, performance, and data integrity across environments.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.
- Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
- Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
- Support release management and promotion of objects across environments.
- Ensure compliance with PLM governance and business processes.
- Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.
- Investigate integration failures and perform data validation and reconciliation.
- Support data migration, bulk load activities, and data correction exercises.
- Analyze logs and troubleshoot API/service-related issues.
- Support user access management, roles, licenses, and security configurations.
- Assist in platform upgrades, patches, deployments, and environment maintenance activities.
- Perform system monitoring and capacity/performance analysis.
- Support backup, recovery, and system validation activities.
- Manage incidents, service requests, problems, and changes using ITIL processes.
- Ensure SLA adherence and timely resolution of support tickets.
- Prepare support metrics, dashboards, and operational reports.
- Participate in on-call support and critical production issue management.
DEXPERIENCE Expertise
- Strong experience with Dassault Systèmes 3
DEXPERIENCE Platform.
- ENOVIA
- Product Structure Management
- Change Management
- Document Management
- Configuration Management
- Collaboration and Lifecycle Management
- SQL and database troubleshooting.
- REST APIs, Web Services, and Integration troubleshooting.
- Linux/Unix environments.
- Log analysis and debugging.
- Production support methodologies and incident management.
- Product Lifecycle Management (PLM)
- Engineering Change Management
- BOM Management
- Product Development Processes
- Automotive or Manufacturing Industry experience
- Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
- Knowledge of CAD integrations (CATIA, NX, Creo).
- Experience with SAP integration.
- Exposure to Cloud-based deployments and Dev Ops practices.
- Experience with Teamcenter-to-3DX migration or coexistence environments.
- Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.
- Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
- 8-10 years of IT experience with at least 5+ years supporting 3
DEXPERIENCE/ENOVIA applications. - ITIL certification is preferred.
- Strong analytical and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced production support environment.
- Experience collaborating with global teams and business users.
- Strong ownership and problem-solving mindset.
- Automotive OEM experience.
- Experience supporting Ford GM Stellantis or similar manufacturing environments.
- Exposure to Agile and Dev Ops methods …
- High production stability and SLA compliance.
- Reduced incident recurrence through RCA initiatives.
- Improved user satisfaction and support responsiveness.
- Effective coordination between business, development, and infrastructure teams.
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