Analyst, Supply Chain Systems Digital Adoption & User Enablement

Analyst, Supply Chain Systems Digital Adoption & User Enablement. This role prepares buyers and suppliers for new supply chain systems and process changes, supports them through go-live, and keeps them learning afterward. It draws on hands-on buyer experience and works across Purchasing, IT, Learning & Development, and Finance.

Join Ford's Global Supply Chain Systems organization and serve as the bridge between purchasing, IT, and the people who use our systems every day. You will help implement change, ready users for what's coming, and stay alongside current users so they keep learning and getting value from our tools. You will also work directly with suppliers to deliver training and clear communication.

This role is ideal for a supply chain professional with hands-on buyer experience who understands the purchasing process end to end and can translate business needs into practical, user-friendly enablement. You will collaborate with IT, Learning & Development, Supply Chain, Purchasing, Finance, and global business teams.

• Partner with IT and business teams to support implementation of system releases, enhancements, and purchasing process changes.
• Use your buyer experience to assess how changes affect day-to-day buyer workflows, and flag impacts and risks early.
• Plan and execute user readiness: impact assessments, communications, training, and go-live support.
• Validate readiness, gather user feedback, and use support trends to resolve adoption barriers.

• Provide ongoing coaching, office hours, and refresher sessions so existing users build confidence and proficiency over time.
• Develop and maintain training, job aids, quick-reference guides, and self-service materials with subject matter experts.
• Support virtual and in-person training for buyers and global supply chain users.
• Track training completion and adoption metrics and act on trends to reduce repeat support inquiries.

• Deliver supplier training, guidance, and communications for new systems, processes, and requirements.