Product Manager , CRM Platform Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

As a Product Manager for Salesforce Platform & Engineering, you will define and execute the overarching vision for our Global CRM ecosystem and Enterprise center of excellence. You will serve as the link between business objectives and technical implementation, ensuring the platform remains scalable, secure, and performant. Your mission is to treat the "Platform as a Product," driving a roadmap that prioritizes engineering excellence, CI/CD maturity, and developer productivity.

We are seeking a strategic leader who excels in navigating high-ambiguity environments and can translate abstract visions into the concrete technical requirements needed to build "0 to 1" solutions from inception to launch.

Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates.

• Bachelor’s degree or equivalent combination of relevant education and experience
• 7+ years of Product Management experience, with at least 2+ years specifically focused on the Salesforce/CRM ecosystem.
• Deep understanding CRM/Salesforce architecture (Multi-tenancy, Mulesoft APIs/Integrations, Restful API, Cloud Computing, batch data ingestion, etc.).
• 2+ years of experience managing a platform "as a product," focusing on scalability and customer satisfaction rather than just "checking boxes."
• 2+ years of working in Agile/Scrum methodologies with tools like JIRA.

• Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Exceptional verbal and written communication skills, with a proven ability to articulate the ‘how’ and ‘why’ behind technical decisions to both technical and non-technical audiences. You can navigate complex stakeholder landscapes and build consensus around platform priorities.
• Salesforce
  
  Certifications:
  
  Certified Salesforce Administrator, or System/Application Architect certifications are a significant plus.
• Dev Ops Knowledge or experience with Salesforce DX and automated testing frameworks (e.g., Copado, Jenkins).
• Data & Analytics experience with Salesforce Data Cloud, Marketing Cloud, Sales Cloud, Mulesoft integrations, MCI/MCE or similar.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including…