Junior Project Manager

Join to apply for the Junior Project Manager role at Transcend Creative Group
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Transcend Creative Group provided pay range: $55,000.00/yr - $58,000.00/yr. This range is based on your skills and experience; talk with your recruiter.

The Program Headquarters Junior Project Manager is responsible for supervising, training, and evaluating call center program staff. This role supports a concierge‑style customer experience and dealer offsite training initiatives. The Junior Project Manager oversees daily operations, ensuring quality, compliance, effective program execution, and accurate reporting.

Work environment:
On‑site, Monday through Friday, at our Dearborn, MI office.

• Participate in program planning, development, and implementation.
• Manage program timelines and appropriately staff the call center to meet call volume needs.
• Schedule and coordinate program personnel.
• Monitor adherence to program guidelines and processes to maintain quality and accuracy.
• Ensure the delivery of an exceptional, luxury‑level client experience.
• Communicate program updates, changes, and general information to the team.
• Train staff on the program’s project database and processes.
• Track and analyze call volume metrics.
• Serve as a communication link among the account project manager, producers, and Program Headquarters Director.
• Address issues promptly and communicate resolutions to both management and staff.

• 2–5 years of experience as a Project Manager or in a related role.
• Automotive industry experience preferred.
• Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience).
• Strong written and verbal communication skills.
• Skilled in collaborative problem solving.
• Friendly, positive, and adaptable demeanor.
• Service‑oriented mindset with strong leadership qualities.
• Client‑focused and highly organized.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Professional Training and Coaching