Account Manager

Overview

Transcend Creative Group, a division of Jackson Dawson, is seeking an experienced and dynamic Account Manager to join a groundbreaking experiential marketing and training initiative for a major automotive brand. This hands‑on role combines client relationship management with strategic project oversight. The ideal candidate excels at balancing big‑picture thinking with detail‑oriented execution and is motivated by the opportunity to help shape a revolutionary program from the ground up.

Hybrid role based in Dearborn, MI.

Account Management

• Serve as the primary point of contact for all client needs, leading kick‑off and status meetings.
• Represent the team and clients with professionalism and confidence across all interactions.
• Maintain thorough knowledge of program scopes to ensure goals and client expectations are met or exceeded.
• Establish regular checkpoints with cross‑functional teams to stay informed on program highlights, opportunities, and progress.
• Manage budgets, timelines, and deliverables effectively.
• Define and implement key processes critical to program success.
• Perform additional duties as needed.

Project Management

• Oversee development and management of all project timelines, deliverables, and requirements.
• Lead and facilitate client meetings and internal reviews.
• Communicate proactively with cross‑functional stakeholders to ensure alignment.
• Manage deliverables within defined scope and budget.
• Create and maintain presentations, documentation, and communication materials.
• Apply strong analytical skills to monitor KPIs, metrics, reporting, and overall program performance.

New Business Development

• Build, nurture, and maintain client relationships to ensure long‑term satisfaction.
• Use a consultative approach to strengthen collaboration with internal and external partners.
• Identify and pursue new business opportunities to support agency growth and expand client engagement.

Team Collaboration

• Provide leadership, guidance, and support to cross‑functional team members.
• Promote collaboration, efficiency, and professional growth within the team.
• Coordinate resources to successfully achieve project objectives.

• Bachelor’s degree in Marketing, Business, Advertising, or a related field.
• A minimum of 3 years of experience in experiential marketing, event production, training, luxury retail, or hospitality.
• At least 3 years of project management experience.
• Proven success managing clients and stakeholders.

• Self‑starter with an entrepreneurial mindset.
• Strong written and verbal communication skills.
• High attention to detail and the ability to manage multiple deliverables.
• Organized, strategic, and adaptable.
• Skilled at managing complex programs and driving measurable results.
• Experienced presenter with a track record of developing impactful proposals.
• Motivational leader capable of inspiring agile, high‑performing teams.
• Strong business acumen and digital proficiency.
• Calm and results‑focused in dynamic or shifting environments.
• Comfortable designing new programs, deliverables, and KPIs.
• Thrives in collaborative, fast‑paced settings.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Professional Training and Coaching