Director, FCSD Strategy & Transformation

Come help shape and operationalize the future of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket businesses while delivering an exceptional ownership experience throughout the vehicle lifecycle.

The FCSD Strategy & Transformation team serves as the connective tissue between our strategic ambitions and the operational reality of execution. We help define where FCSD will play, how we will win, and the capabilities, governance, and operating rhythms required to deliver measurable results. We are seeking a high impact executive leader who can shape the strategic agenda, mobilize the enterprise, and drive the business forward through rigorous analysis, decisive action, and measurable outcomes.

This role offers a unique chance to own FCSD's most critical strategic priorities — from initial problem framing through full operational execution. As a director, you will set the strategic agenda for your business area, translate leadership vision into organization-wide action, and be directly accountable for outcomes that define Ford’s competitive position in the market. You will operate as a trusted thought partner to senior leadership and a peer to functional leaders across the enterprise — influencing decisions that shape Ford's trajectory for years to come.

As the FCSD, Director of Strategy & Transformation, you will own the development and delivery of FCSD’s strategy — driving alignment, accelerating execution, and building the organizational capability to compete and win in a rapidly evolving market. In this role you will:

• Set The Strategic Agenda:Own the end-to-end development of the business's long-range strategy — defining where Ford plays, how Ford wins, and what it takes to get there. You will lead the synthesis of market intelligence, competitive dynamics, customer insights, and financial analysis into clear strategic choices that guide enterprise investment and resource allocation.
• Drive Enterprise-Wide Execution:Translate strategy into operational reality by designing and leading the execution systems that move FCSD's business from strategic intent to measurable market outcomes. You will own the operational cadence, governance structures, and decision frameworks that keep the most critical initiatives on track across a complex, matrixed organization.
• Own High-Stakes Strategic Problem Solving:Lead FCSD's response to its most complex business challenges — market positioning, portfolio strategy, go-to-market model, expansion, and competitive response. You will build and deploy rigorous problem-solving frameworks that generate decisive insights and clear recommendations for C-suite action.
• Convert Insights into Competitive Advantage:Build and maintain a world-class fact base — integrating market data, customer behavior, competitor intelligence, and financial modeling into a living strategic asset. You will lead teams to move beyond descriptive analysis to prescriptive decision-making that strengthens Ford's market position.
• Lead And Develop the Strategy Organization:Build, lead, and develop a high-performing team of strategy and transformation professionals. You will define team structure, cultivate talent, and create a culture of analytical rigor, intellectual curiosity, and relentless focus on impact. You will lead leaders — not just individual contributors.
• Shape Executive Decision-Making:Serve as a principal advisor to senior leadership and the executive team. You will lead strategic dialogues, frame critical trade-offs, and deliver the clarity and conviction leadership needs to make high-stakes decisions with speed and confidence.
• Drive Organizational Alignment and…