Digital Deputy Director

Job Title:

Deputy Director Job Status:
Full-time (Hybrid)

Functional area

s/departments where this position may be located:
Marketing and Communications
o Digital

Job Summary:

Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs.

Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the departments program goals and objectives.

Essential Duties and Responsibilities:

Work closely with Director to implement strategic priorities
Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner
Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff
Ensure staff are appropriately onboarded
Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs
Assist with writing of grants including gathering data and researching information where assigned
Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff
Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation
Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination
Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training
Ensure department is compliant with all department and organizational policies and procedures;
Interpret, apply and recommend changes to department and organizational policies and procedures as necessary
Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations
Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement
Review and approve monthly and annual quality assurance reporting
Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area
Build customer relationships, interpret customer needs and address escalated complaints or concerns
Maintain positive community and public relations image of the department and organization
Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners
Maintain currency in processes related to assigned area
Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed
Provide expert guidance to the department and agency related to research
Ensure each program is utilizing budget appropriately and more effectively
Speaking and appearing at all related events and outreach opportunities
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:
Advanced concepts, principles and practices of area policies and processes
Budget management, including creating and maintaining a budget
Work processes and tools within own area
Methods used to evaluate and monitor appropriate staffing levels
Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and…