Commercial and Industrial - Outreach Manager II

The Outreach Manager II is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company’s energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

The position requires coordination with the Management to ensure that outreach processes are implemented efficiently, and that all communication with other programs/departments is conducted properly and timely.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Directly supervise and mentor the Outreach team, specifically the Energy Advisors, Outreach Specialists, and Energy Engineers (Sales focused).
• Interview, recommend for hire and train employees as needed
• Plan, coach, assign and direct work as well as review job contributions, conduct performance reviews and reward and discipline employees as necessary
• Achieve program objectives by maintaining productivity standards and goals, including property assessment, production installation, and customer service rates and results
• Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
• Coordinate with the Technology department by detecting and diagnosing software problems, provide guidance for corrective action and software program enhancements
• Research, organize and summarize data for special projects. Develop, evaluate, recommend and implement procedures for data gathering, management and quality control. Analyze data for trends and/or conclusions.
• Prepare status reports on program outreach progress and results. In conjunction with the Technology department, help develop, enhance and maintain information systems to support program operations reporting requirements.
• Develop and monitor the Outreach team structure in order to accomplish monthly, quarterly and annual goals, along with managing short-and long-range planning
• Responsible for the operational and department budget, budget monitoring and strategic planning of the Outreach programs and initiatives

• Oversee and, as needed, perform daily outreach duties on programs
• Establish a clear vision and direction for programs, including programs in different states, audiences, and specific user groups
• Establish and direct outreach programs to meet customer goals
• Identify and establish new program and outreach opportunities including coordination with client
• Evaluate and strengthen existing processes to achieve program participation and revenue goals, including the establishment of integrated evaluations to allow for ongoing review of all outreach aspects
• Coordinate and review with client all external communication pieces for brand, editing, and consistency. This includes mass distribution letters, e-blasts, faxes, statement stuffers, and any other external communication pieces
• Collaborate with the Client Marketing department to coordinate PR and marketing opportunities for programs
• Develop, maintain and promote positive and professional relationships with client, internal staff, customers and the general public

• Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree…