Creative Content and Adoption Strategist, Global Supply Chain Systems

In this position...Join the Global Supply Chain Systems (GSCS) Communications, Organization Change Management & Training team and help bring change to life for Ford’s global user community. You’ll plan and create communications, script and produce podcasts, develop and deliver training, and measure what’s working.

Turn complex change into communications, podcasts, and training that people want to engage with. Join Ford's Global Supply Chain Systems team to help our global purchasing and supply chain community feel informed, confident, and ready as new systems like I-ERP roll out.

If you’re creative, organized, curious, and energized by balancing multiple programs and priorities, this role gives you plenty of ways to make a difference.

What you'll do...Your initial focus will be the I-ERP program, with opportunities to grow your impact as GSCS tools and processes expand into other areas, including FCSD and Indirect Purchasing. You’ll partner with Purchasing, IT, Learning & Development, subject matter experts, and GSCS leaders to turn technical topics into clear, compelling stories and useful learning experiences.

Plan and lead communications
* Develop communication strategies and plans for GSCS systems, programs, and initiatives, aligned with key milestones and strategic goals. Current work includes I-ERP.
* Build engagement strategies for each new global user group as GSCS tools expand into additional business areas.
* Write internal communications for Purchasing, cross-functional partners, and leaders.
* Review and strengthen team content for accuracy, consistency, and quality.
* Contribute to corporate engagement strategies and external and public communication strategies.
* Be a Content Creator; create stories people want to hear
* Create and manage newsletters for GSCS audiences.
* Lead scripting, guest coordination, and logistics for GSCS podcasts, including Tek Talks and I-ERP Minute, and help shape new content as the team’s scope grows.
* Use storytelling to make information clear, memorable, and inspiring.
* Help the team deliver engaging content across channels.

Design and Deliver Training
* Partner with subject matter experts to design, develop, and update GSCS systems and course curricula, including current I-ERP training.
* Lead interactive in-person and virtual training sessions and workshops for global audiences of employees and suppliers.
* Help develop non-technical online simulations; training on the tools will be provided.
* Format and update training materials and lead learning sessions such as Rapid Ready.
* Maintain a program glossary to keep terminology consistent across materials.

Measure and improve results
* Track, measure, and report communications and training KPIs across programs.
* Build and maintain the training tracking dashboard.
* Use feedback and survey results to make content and engagement even better.
* Keep the team connected and on track
* Manage SharePoint and create surveys in MS Forms.
* Monitor and respond to team mailboxes and manage Webex and MS Teams chats.
* Gather agenda items and lead team meetings.
* Develop and maintain weekly team deliverables.
* Support other critical initiatives and evolving priorities as directed by the GSCS Communications team and GSCS leadership.

What success looks like
* The right global audiences receive clear, timely communications across every supported program.
* Podcasts and newsletters are published on schedule and continue to grow their audiences.
* Training is engaging, up to date, completed on time, and measured with clear KPIs.
* New user groups, including FCSD and Indirect Purchasing, are prepared and supported as GSCS tools expand.
* Leaders have a clear view of engagement and training results.
* Team operations, mailboxes, and…