CX Quality & Calibration Specialist
Listed on 2026-10-30
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Production QC/QA, Quality Engineering
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from our independent marketplace contractors. The role identifies trends and collaborates with certification and operations to ensure client standards are met.
You will assess agent interactions, monitor workflow, review satisfaction data, and provide actionable feedback to improve quality scores. Travel and varied shifts may be required, with remote opportunities across multiple states.
Consider building your career as a CX Quality & Calibration Specialist at Nex Rep LLC.
We are currently recruiting a CX Quality & Calibration Specialist for our team in Wyoming, MI, United States.
This is a genuine role to take on the CX Quality & Calibration Specialist role at Nex Rep LLC.
As a CX Quality & Calibration Specialist, you will play an important part at Nex Rep LLC in Wyoming, MI, United States.
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