Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 0580)

Job posted 3 days ago – be among the first 25 applicants.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: greet guests promptly, answer questions quickly and courteously, and assist guests at every interaction.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately using the POS computer system.
• Respond to guest comments or questions in person or on the phone; use the company phone greeting and, when appropriate, elevate issues to the Store Manager.
• Promote Game Stop’s guest benefits such as the new title reservation program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest‑service expectations for store associates and train associates in all aspects of their job responsibilities.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all associates, and record written feedback in Workday/HR system.
• Ensure all associates have completed onboarding, job training, and compliance training prior to opening or closing shifts.
• Work with the Store Manager to schedule associates, adhere to scheduling guidelines, and ensure staffing levels meet guest‑service standards.
• Approve payroll, manage paid time off, and verify payment for all worked time.
• Maintain clean, organized, and merchandised store areas, and ensure all fixtures and equipment are in proper working order.
• Fulfill and ship omni‑channel orders daily.
• Protect company assets through effective inventory control, loss prevention practices, and bank deposits.
• Support the team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock or restock merchandise on shelves and fixtures, and ensure products are organized and alphabetized.
• Reconcile daily transaction totals accurately in the POS system and complete closeout paperwork and bank deposits.
• Verify shipments for discrepancies, record discrepancies in the POS system, and communicate them to the Store Manager or District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; report injuries promptly per company guidelines.
• Help maintain store records/files in a neat and organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine, individualized assistance to every guest during every visit.
• Excellent verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Perform objectives in a fast‑paced, rapidly changing environment.
• Work independently and within a team to perform all tasks promptly.
• Meet…