Cashier​/Customer Service Rep

JOB DESCRIPTION FOR CONVENIENCE STORE CUSTOMER SERVICE REP (CASHIER)

Reports To:

Manager, Assistant Manager, or Shift Leader on duty

Job Summary:

You will be responsible for operating the cash register, handling cash and credit transactions, completing daily tasks, and providing excellent customer service, per our Customer Service Agreement.

List of Responsibilities (not limited to):

• Provides positive, personalized customer service by greeting each customer in a friendly manner per our Customer Service Agreement.
• Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; stops all other activity when customer service is needed.
• Maintains knowledge of products, services, and Loyalty program offered by the Company and knows how to complete associated transactions.
• Adheres to federal, state and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement.
• Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to.
• Listens and responds to customer requests and follows Customer Service Agreement guidelines.
• Forwards customer complaints, issues and all information to Management as needed
• Completes Daily Task list items assigned by Manager
• Helps ensure equipment is operating correctly and communicates to Management when maintenance is needed or issues arise.
• Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Handbook
• UST Class C Certified
• EBT Training Certification
• Follows and complies with all health and sanitation procedures and adheres to safe work practices.
• Helps ensure proper stock levels, dating and rotation of all food products and supplies.
• Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed.
• Provides suggestions for and actively participates in improving sales, margins and execution of merchandising and marketing programs.
• Completes other duties as assigned by Management.