E-COMMERCE​/CLERK

Job Overview

Select and gather products for customers’ online orders in the most efficient manner with attention to freshness and quality. Assemble customer orders, process coupons and payment, deliver and load orders to cars when customers arrive for pick‑up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete the selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars.
• Process orders through the point‑of‑sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to a customer’s order at pick‑up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item‑location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store e‑Commerce supervisor or management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, or older adults.
• Perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

• Any experience in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

• Wide range of healthcare coverage, including medical, dental, vision, and prescription through company plans or collective bargaining agreements.
• Flexible scheduling in full‑time and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Vast potential for growth through industry‑leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We pride ourselves on bringing diverse teams together with a passion for food and people to “Feed the Human Spirit.” We create amazing experiences for our customers, communities, and each other. Whether you’re pursuing a part‑time role or a new career path, we offer a fresh opportunity to join the Kroger family.

Entry level

Part‑time

Other

Dairy Product Manufacturing