Assistant Account Representative

Position Summary

Title: Assistant Account Representative

Reports to: National Account Manager II - Active Channel

Location: Dearborn, MI

Job Classification: Hybrid

Job Band: Professional

The Assistant Account Representative is responsible for assisting the assigned National Account Manager II to execute product and revenue plans for the assigned account portfolio, monitoring performance, and reporting on all key performance indicators. This involves the development of strong, internal cross‑functional partnerships, and the development of a deep knowledge in account planning, brand marketing, channel management, and retail analytics. The Assistant Account Representative will partner with National Account Manager II and be responsible for delivering growth objectives by exploring avenues to expand the business through deeper and/or broader strategic partnership with the account.

The Assistant Account Representative will gain an understanding of the foundation, job duties and responsibilities of an Account Representative and/or National Account Manager in the field. The ability to utilize market insights, channel information, and financial performance to drive focus with the National Account Manager and account is critical to this person’s success.

• Develop strong relationship with Customer Service, Marketing, Merchandising, Sales, Planning and Supply Chain – thrives in a team environment to champion ideas internally and develops support across the organization for their execution
• Assist with development/maintenance of 3-year strategic partnership plans and a vision of the partnership opportunity between Carhartt & the National Account based on a detailed understanding of the customer’s industry & position in the market
• Aspire to grow and develop skills to become an Account Representative and/or National Account Manager
• Partner with National Account Manager daily to:
• Develop a strong relationship with the account to obtain customer commitment to mutually beneficial sales propositions, identifies unique, non-standard approaches to creating customer value.
• Gain an understanding of the customer’s business situations, utilizing strong business acumen to identify opportunities
• Lead administrative duties, reacts promptly to issues & provides on going service
• Achieve annual financial goals, targets, internal and external defined metrics
• Assist with proposed assortments and partnership meetings
• Travel markets to assist with marketing, in-store merchandising, execution of programs, gain customer insights and communicate successes and challenges through market travel templates
• Use Carhartt designated software and/or CRM to manage account relationships, accelerate sales, stream line operations and optimize initiative performance

• Bachelor’s degree (preferably in business or related field) or equivalent years of practical experience (sales, retail sales, customer service) may be considered in lieu of degree.

• Minimum of 2 years work experience in a customer service, .com, retail, sales environment, internship or equivalent field required
• Proficient in planning and critical thinking; understands fundamentals of forecasting and connects tasks with bigger picture
• Strong Microsoft Office skills / proven team player
• Excellent written, oral communication and presentation skills; conveys information concisely and accurately, tailoring to various audiences
• Strong time management and organizational skills; can accurately identify true priorities and effectively eliminates barriers to success

• Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required.
• National travel required (up to 50%) / Willing to work some weekends if necessary.
• Ability to lift a minimum of 20 pounds.
• This position has a Remote location:
  Associate will have no regular requirement to be on-site. Travel on‑site is limited to special events.
• Carhartt is a tobacco free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.