National Accounts Manager

Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

The Manager, National Accounts leads a team of National Account Managers responsible for developing, retaining, and growing strategic national collision repair accounts across the United States and Canada. This role provides leadership, coaching, and strategic direction to ensure the successful execution of national account agreements, achievement of business objectives, and delivery of exceptional customer experiences. The Manager serves as the senior liaison between key customers, distribution partners, and internal stakeholders, ensuring alignment on strategic initiatives, operational excellence, account growth, and customer retention.

The position is accountable for driving team performance, advancing customer partnerships, supporting paint conversion initiatives, and delivering measurable value across the national account portfolio.

Lead, develop, coach, and retain a team of National Account Managers. Establish clear performance objectives, priorities, and development plans for direct reports. Conduct regular business reviews, performance discussions, and field coaching. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Support talent planning, succession development, and onboarding of new team members. Ensure consistent execution of national account strategies and customer support standards across the team.

Provide executive-level oversight of strategic national and multi-location customer accounts. Partner with National Account Managers to develop long-term account growth strategies. Build and maintain senior-level relationships with customer leadership teams. Identify opportunities to strengthen customer loyalty, expand business partnerships, and increase market share. Support contract negotiations, renewals, and implementation of national account agreements. Serve as an escalation point for complex customer issues and strategic opportunities.

Drive achievement of sales, profitability, conversion, retention, and growth objectives across the national account portfolio. Ensure customer business plans align with organizational objectives and strategic priorities. Monitor key performance indicators (KPIs), account performance metrics, and customer satisfaction measures. Analyze trends and business results to identify opportunities and risks. Lead action planning and resource allocation to maximize account performance.

Partner with distribution organizations to ensure successful execution of customer agreements. Facilitate alignment among customers, distributors, and internal stakeholders. Support paint conversions and implementation projects through effective cross-functional coordination. Ensure customers fully leverage available products, services, training, and value-added resources. Collaborate with regional sales, technical services, training, marketing, and operations teams to support account success.

Ensure accurate forecasting, pipeline management, and account planning. Promote effective use of…