Technical Account Manager | Tire Manufacturing Equipment

We are seeking an experienced Technical Account Manager to manage and grow relationships with established customers within the tire manufacturing industry. This position will serve as a primary point of contact for assigned accounts and will work closely with customers to understand their operations, equipment needs, production challenges, and future requirements. The ideal candidate will have a strong background in technical account management, technical sales, capital equipment, industrial machinery, or automation.

Experience working directly with tire manufacturers is strongly preferred.

• Manage and strengthen relationships with existing tire manufacturing customers.
• Serve as a primary point of contact for assigned accounts and ongoing projects.
• Understand customer operations, equipment needs, production challenges, and future requirements.
• Identify opportunities for additional equipment, upgrades, service, automation, and related solutions.
• Coordinate with engineering, manufacturing, operations, and service teams to address customer needs.
• Support proposals, quotations, technical discussions, and commercial negotiations.
• Review customer specifications, equipment requirements, and AutoCAD drawings as needed.
• Conduct customer visits, business reviews, technical presentations, and equipment discussions.
• Maintain regular communication throughout the sales, installation, and post installation process.
• Monitor customer satisfaction and proactively address issues before they become problems.
• Maintain accurate account and opportunity information within the company CRM.
• Participate in industry trade shows, conferences, and customer events as appropriate.
• Share customer feedback and market intelligence with leadership and internal teams.

• 5+ years of technical account management, technical sales, capital equipment, industrial machinery, or automation experience.
• Experience working with tire manufacturers or within the tire manufacturing industry strongly preferred.
• Strong understanding of industrial equipment, manufacturing processes, and technical applications.
• Ability to understand customer specifications, technical requirements, AutoCAD drawings, and industrial machinery concepts.
• Demonstrated ability to build long term customer relationships and expand existing accounts.
• Strong communication, presentation, organization, and problem solving skills.
• Comfortable working with engineering, manufacturing, operations, purchasing, and executive customer contacts.
• Self motivated and capable of managing customer relationships independently in a remote environment.
• Ability to collaborate effectively with teams across multiple countries and time zones.
• Willingness to travel approximately 15% to 20%, primarily throughout North America.