Software Engineer Supervisor

Job Category:
Enterprise Technology Degree Level: Bachelor’s Degree or equivalent

Job Description: We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position…

• As an Engineering Manager for the Ford Pay Payments Platform, you will lead a dynamic and highly skilled team of software engineers responsible for the evolution and operational excellence of our critical payment orchestration services.
• This role is pivotal in shaping the future of Ford’s e-commerce payment capabilities, ensuring the platform meets stringent requirements for security, compliance, scalability, and performance. You will be responsible for managing and delivering products within the Ford Credit Fintech Ford Pay portfolio, supporting our markets across North America, Europe, and International Markets Group (IMG).
• You will work closely with Product Management, Operations, Risk & Compliance, and other engineering teams to deliver a best-in‑class payments experience.

• Leadership & People Development:
  Lead, mentor, and grow a team of software engineers, overseeing hiring, performance management, and career development.
• Foster a strong team culture centered on collaboration, ownership, continuous improvement, and technical excellence.
• Champion best practices in software development, testing, deployment, and operations.
• Actively work to identify and remove impediments and blockers, ensuring the team’s efficiency and success.
• Technical Strategy & Execution:
  Contribute to the technical strategy and architectural vision for the Ford Pay platform, ensuring alignment with business goals and the overall company technology strategy.
• Facilitate technical architecture discussions, guiding the team in designing and implementing robust, scalable, and secure payment solutions.
• Oversee the technical roadmap for your team’s domain to support product initiatives and proactively manage technical debt, while ensuring the platform’s design prioritizes scalability, reliability, security, maintainability, high availability, disaster recovery, and fault tolerance.
• Champion best practices in software craftsmanship, including Test‑Driven Development (TDD), Clean Code, Refactoring, and secure coding principles.
• Product Delivery & Operations:
  Oversee the complete software development lifecycle for your team’s contributions to the payments platform, spanning planning, development, and deployment.
• Work closely with Product Management to ensure timely and high‑quality feature delivery by implementing and refining agile development processes.
• Monitor platform performance, reliability, and operational health for your domain, and establish robust monitoring and alerting systems.
• Define and prioritize analytics collection to monitor product performance and inform strategic decisions.
• Verify that delivered software products meet desired business outcomes and gather user/stakeholder feedback to inform the product roadmap.
• Compliance & Industry Expertise:
  Ensure your team’s work adheres to relevant industry standards and regulations (e.g., PCI DSS, CFPB, KYC, GDPR/data privacy) through close collaboration with internal Risk, Compliance, and Security teams, as well as external PSP providers, on implementing necessary controls and participating in audits.
• Apply a deep understanding of complex payment flows, processing logic, reconciliation processes, and potential fraud vectors.
• Continuously stay current with trends and changes in the payments industry landscape.
• Collaboration & Stakeholder Management:
  Partner closely with Product Management to translate business requirements into technical solutions and contribute to the platform roadmap.
• Collaborat…