Decatur - Service Advisor
Listed on 2026-10-05
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, HelpDesk/Support
The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point‑of‑contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.
He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
- Team Player :
Works well as a member of a group - Loyal :
Shows firm and constant support to a cause - Leader :
Inspires teammates to follow them - Detail Oriented :
Capable of carrying out a given task with all details necessary to get the task done well - Dedicated :
Devoted to a task or purpose with loyalty or integrity
- Work-Life Balance :
Inspired to perform well by having ample time to pursue work and interests outside of work - Job Security :
Inspired to perform well by the knowledge that your job is safe - Growth Opportunities :
Inspired to perform well by the chance to take on more responsibility - Financial :
Inspired to perform well by monetary reimbursement - Entrepreneurial Spirit :
Inspired to perform well by an ability to drive new ventures within the business - Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization
High School or better.
Experience Required2 years:
Automotive Background; dealer-level or large facility experience
Customer Service
Licenses & Certifications RequiredDRIVER'S LICENSE
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