Jackson -Customer Service Representative

Customer Service Representative

Compensation Details: $15.00–$17.00 per hour + Commission Opportunities

Job Description:

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Home Services company! Bringing helpful plumbing, heating and cooling services to your home in Decatur and the surrounding areas. It's always our goal to deliver professional solutions our customers can rely on. Our certified team has the expertise to ensure the professional repair, installation, and maintenance of our customers' plumbing and HVAC systems.

With your satisfaction being our top priority, our local professionals strive to provide the best services possible. Our technicians have the training and experience to answer customers' questions and provide them with the information they need to make the decision for their home.

Job Duties:

• Provide unmatched customer service.
• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
• Learn all services and product offerings to effectively communicate with our customer base.
• Respond to customer inquiries by email or telephone providing an unequaled first impression.
• Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
• Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
• Drive maintenance membership sales by educating customers on the benefits and value of ongoing service plans.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

Job Requirements:

• 2 + years of customer service and/or field service logistics experience.
• Proven sales experience, preferably in a service-oriented environment.
• Strong computer skills – MS Office, database management, etc.
• Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
• Strategic thinker who possesses the ability to anticipate problems and find solutions.
• Strong organization skills with attention to detail.
• Good time-management, possessing the ability to balance priorities.
• Self-starter and able to work successfully without supervision.
• Competitive, ambitious and results oriented, energized by achieving and exceeding goals.

This position is not eligible for employment visa sponsorship now or in the future.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits
* that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career…