DefaultIS Technology Support Manager

Position

Description:

Lead operational technology (OT) and information technology (IT) support across xPLOSM manufacturing facilities. Drive reliability, security, and continuous improvement of technology supporting manufacturing operations, inventory management, logistics, warehouse operations, and facility productivity. Manage Technology Support team, establish operational standards, processes, and technology roadmaps to enable safe, efficient, and reliable manufacturing operations while partnering with stakeholders to deliver standardized, scalabletechnology solutions across multiple manufacturing facilities..

Essential Duties &

Key Responsibilities:

Lead, manage, and develop Technology Support team to provide operational technology and information technology support for manufacturing operations through reliable delivery of technology services and infrastructure, supporting multiple xPL OSM manufacturing facilities.

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• Qualifications:
• Bachelor’s Degree from accredited degree program in Information Technology (IT), Computer Science, Operations, Business Management, or related field of study with relevant certifications, and minimum of 10 years of progressive responsibility in Information Services Management or Customer Support Services or related area, or equivalent combination of education, training, and experience
• Minimum of 3 years leading technical teams
• Experience supporting manufacturing operations with high availability requirements
• Strong knowledge of networking, Windows environments, mobile technologies, and operational support
• Excellent leadership, communication, and project management skills
• Manufacturing technology leadership experience preferred
• Warehouse Management System (WMS) experience preferred
• Operational Technology (OT) experience preferred
• Mobile Device Management (MDM) experience preferred
• Network+, Security+, ITIL, or PMP certification a plus
• Experience supporting multiple manufacturing facilities preferred
• Solid business and Information Technology (IT) acumen and familiar with business process such as Operations, Business Development, Finance, and Human Resources
• Working knowledge of project management and change management methodologies
• Professional verbal and written communication skills with ability to present to non-technical audiences and leadership
• Able to influence others and build consensus across a diverse set of stakeholders
• Strong analysis, critical thinking, good judgment, and problem-solving skills
• Experience with contracts and vendor management
• Supervisory experience, with ability to delegate, mentor, and deliver feedback
• Experience applying continuous improvement principles and concepts
• Experience managing teams using ticket management systems
• Extensive experience with desktop and systems support and troubleshooting (e.g., office applications, security apps and tools, data, voice technologies)
• Travel required
• Physical Demands:
  The physical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.
  
  Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch,crawl, use hands to finger, handle or feel objects, tools, or controls, andreach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard.
  
  Specific vision abilities required by this job include close vision, peripheral vision, depth perception,and the ability to adjust focus. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction…