Sales Operations Manager

Overview

Join the Sales Operations Manager team at Massage Heights Indianapolis. We are a locally owned, membership‑based wellness retreat delivering premium therapeutic massage experiences.

Drive daily membership sales operations, aggressively grow membership sales, and lead a high‑performing front desk sales and therapist team.

• Ownership of KPIs:
  Membership conversion, retention, rebooking, guest experience.
• Master all systems:
  Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint.
• Optimize front desk and therapist scheduling to maximize utilization.
• Recruit, onboard, and develop 20 Massage Therapists and front desk sales associates.
• Implement structured roleplay sales rehearsal & service training.
• Launch retention initiatives to reduce churn and maintain 25‑35% membership conversion.
• Partner with marketing on local outreach to generate 400+ new prospects/month.
• Develop internal leadership bench (Assistant Manager / Lead) and contribute to budget/forecasting.

• 1–5 years of sales leadership experience in a KPI‑based environment.
• Proven success in sales‑driven, KPI‑based environments.
• Strong coaching and people leadership skills.
• Excellent communication, problem‑solving, and self‑starter mindset.

• Bonus based on performance.
• Competitive salary.
• Health insurance.
• Paid time off.
• Profit sharing.
• Training & development.
• Wellness resources.

$17–$25 per hour, based on experience and performance. Performance‑driven compensation opportunities for top producers.

We value loyalty, authenticity, diligence, and passion. We believe in the healing power of touch and are committed to building a diverse and inclusive organization.

Apply now and prove you’re an A‑player.