Express Department Manager

The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards.

• Manage and supervise the Express Service Department, including express technicians and service advisors
• Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.)
• Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability
• Train, coach, and develop express technicians and advisors to improve performance and retention
• Maintain a safe, clean, and organized work environment
• Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations
• Monitor inventory levels for express service supplies and coordinate ordering as needed
• Handle customer concerns or escalations promptly and professionally
• Collaborate with the Service Manager and other department leaders to improve processes and service performance
• Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics

• Minimum of 2–5 years of automotive service experience (express/lube experience preferred)
• Prior supervisory or management experience in an automotive service environment preferred
• Strong leadership, communication, and organizational skills
• Ability to work in a fast-paced, high-volume environment
• Customer-focused mindset with problem-solving abilities
• Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred)
• Valid driver’s license with a clean driving record

• Ability to stand, walk, and move throughout the service department for extended periods
• Ability to lift up to 50 pounds
• Comfortable working in a shop environment with noise, fumes, and varying temperatures

• Competitive salary and/or commission structure
• Health, dental, and vision insurance
• 401(k) with company match
• Opportunities for advancement within the dealership