Security Operations Center; SOC Officer; Commercial

Security Operations Center (SOC) Officer (Commercial)

Job Summary

Responsible for the management of security and fire alarm monitoring systems, operating and monitoring communications equipment, logging shift activities, monitoring surveillance monitors and camera systems, processing required reports, and making appropriate notifications. Performs a variety of dispatch and control center functions at the assigned site; may be assigned a rank as defined by the client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Employees may not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless they are unrelated to the functions listed, in which case they are deemed to be non‑essential.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees must know and follow safe work practices and be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors when becoming aware of unsafe working conditions.
• All functions, duties, or tasks must be carried out in an honest, ethical, and professional manner and in conformance with applicable company policies and procedures. When uncertain about company policies and procedures, employees must request clarification from superiors or authorized company representatives.

Core Duties

• Monitors a central point: alarm monitoring dispatching, dispositioning and archiving security and fire alarms; controls and directs daily routine activities for security and fire personnel and enforces command/control procedures for emergencies.
• Operates security and fire alarm monitoring systems, communications equipment, logs shift activities, monitors surveillance and intrusion monitors, alarms and camera systems, processes required reports, and makes appropriate notifications.
• Uses communication equipment including, but not limited to, two‑way radio communications, telephone systems, secure phone, satellite phone, paging systems, alarm‐receiving equipment, and computer equipment.
• Makes emergency response notifications and dispatches for all site emergencies in accordance with established procedures.
• Dispatches facilities personnel, site telephone operator services, plant access control monitoring, and after‑hours commuter services emergency ride‑home services.
• Notifies all management or designee(s) as required according to Post Orders for all types of site incidents, emergencies, crises and exercises.
• Monitors local and international crises involving the assigned client and/or site as designated.
• Ensures compliance with UL2050 standard for National Industrial Security systems (dispatching, response, weekly generator test, fire extinguishers, emergency lighting, equipment protection (tarps), training, etc., as required).
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures staff members understand and comply with these regulations.
• Ensures all equipment is present and operational.
• Maintains all logs, reviews and writes reports for incidents and emergencies using a Significant Events Log during the assigned shift.
• Performs tasks and duties of a similar nature and scope as required for assigned site(s).

Minimum Qualifications At Entry

Additional qualifications may be specified and receive preference depending upon the nature of the position.

Basic Qualifications

• U.S. Citizenship preferred.
• At least 21 years of age.
• Ability to acquire and maintain any other required clearances and/or access requirements.

Education / Experience

• High School Diploma or G.E.D.
• Minimum of one (2) years of…