Jackson Plumbing, Heating & Cooling - HVAC Service Technician

Compensation Details

$24-27.50 per hour plus commission opportunities for a combined range of $60K-100K per year

Who we are:

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded.

Here you won t just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

The HVAC Service Technician position is a regular full-time position with overtime hours expected based on seasonality and client demand. General hours are 8 AM - 4:30 PM with variation based on need. Additionally, this position is part of an on call rotation which includes after general business hours and weekends. A mutually agreeable flexible work schedule may be designed.

• Provide an exceptional experience through efficient and accurate service and effective communication
• Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more
• Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment
• Maintain required truck inventory necessary to complete all flat rate repairs
• Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes
• Assist in the development of junior service technicians
• Follow all UIC systems and administrative details as they relate to the service department

• 3+ years of HVAC service experience (REQUIRED)
• EPA Universal Certification
• Strong knowledge of HVAC industry best practices and building codes
• Proficient in all aspects of HVAC function
• Must have driver s license with clean record
• Able to pass a background and drug screening check (random testing may occur)
• Positive attitude, exceptional people skills, professional appearance and behavior, and a desire to be your best
• Able to cultivate relationships with customers
• Strong work ethic: reliable, dependable, punctual

• Physically able to work on HVAC units.
• Will be required to work in settings with extreme cold or extreme heat, depending on time of year.
• Prolonged periods of standing, kneeling, crawling, or climbing ladders.
• Must be able to lift 50 pounds at a time.

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. The Ace approach emphasizes values that support our commitment to the company, our employees, and the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents
• Warehouse Merchandise Discount
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional…