Jackson Plumbing, Heating&Cooling - HVAC Service Technician

Compensation Details

Compensation Details:

$24-27.50 per hour plus commission opportunities for a combined range of $60K-100K per year

Who we are

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded.

Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

The HVAC Service Technician position is a regular full-time position with overtime hours expected based on seasonality and client demand. General hours are 8 AM – 4:30 PM with variation based on need. Additionally, this position is part of an on call rotation which includes after general business hours and weekends. A mutually agreeable flexible work schedule may be designed.

• Provide an exceptional experience through efficient and accurate service and effective communication
• Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more
• Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment
• Maintain required truck inventory necessary to complete all flat rate repairs
• Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes
• Assist in the development of junior service technicians
• Follow all UIC systems and administrative details as they relate to the service department

• 3+ years of HVAC service experience (REQUIRED)
• EPA Universal Certification
• Strong knowledge of HVAC industry best practices and building codes
• Proficient in all aspects of HVAC function
• Must have driver’s license with clean record
• Able to pass a background and drug screening check (random testing may occur)

• Positive attitude, exceptional people skills, professional appearance and behavior, and a desire to be your best
• Able to cultivate relationships with customers
• Strong work ethic: reliable, dependable, punctual

• Physically able to work on HVAC units.
• Will be required to work in settings with extreme cold or extreme heat, depending on time of year.
• Prolonged periods of standing, kneeling, crawling, or climbing ladders.
• Must be able to lift 50 pounds at a time.

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach…