Billing Specialist

Billing Specialist – Utility Billing

Salary Range: $17.68 – $26.92 per hour
Grade: 8
Job Code: 21140
FLSA Status: Nonexempt

• Prepare and process utility service bills; review billing charges and meter readings; submit billing and usage reports; prepare bills for mailing; maintain and update all files and accounts.
• Process payments for utilities and other fees and services; receive monies from customers by check, cash and credit card; document payments received; balance cash drawer daily; prepare bank deposits.
• Perform customer service functions; provide information and assistance regarding utility billing, payments or other issues; respond to routine questions, complaints or requests for service; initiate problem resolution and conduct research; recommend solutions; conduct follow‑up to ensure customer satisfaction.
• Assist in maintaining and monitoring accounts receivable; troubleshoot problems and errors; resolve order and invoice disputes; work with other County departments to reconcile issues as needed.

• High school diploma or GED.
• At least two years of experience in billing, accounts receivable or a related field, or an equivalent combination of education, training and experience.
• No specific license or certification required.
• Must pass a pre‑hire assessment covering Data Entry, MS Excel, MS Word, Math and Proofreading.

Applicants will be evaluated on data entry, MS Excel, MS Word, math and proofreading. The assessment includes the following modules with time limits and passing requirements:

• Data Entry – 3 minutes, 6000 net key strokes per hour.
• MS Excel – 15 minutes, 70%.
• MS Word – 15 minutes, 70%.
• Math – 15 minutes, 70%.
• Proofreading – 15 minutes, 70%.

• Successful completion of a background investigation.
• Pre‑employment physical and a drug/alcohol screen.

At DeKalb County Government, we enable career success by providing opportunities to thrive. Our culture is rooted in collaboration, teamwork and achievements. We foster a diversified and inclusive workforce, embracing shared core values of character, competitive spirit, relationships and giving back to the communities where we live and work.