Training and Operations Support Manager

About the Organization Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.

Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.

Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand our impact in the community.

As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.

ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

• Develop and deliver ongoing training programs for new and existing property management employees.
• Maintain training materials, manuals, operational procedures, and related resources.
• Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
• Monitor training completion, effectiveness, and employee competency.
• Identify training gaps and implement targeted solutions.
• Provide operational support to promote consistent application of policies, processes, and procedures.
• Serve as a subject matter expert on operational policies, systems, and workflows.
• Lead and support the implementation of new systems, procedures, and operational initiatives.
• Develop and maintain process documentation and standard operating procedures (SOPs).
• Partner with operations leadership to identify inefficiencies and implement process improvements.
• Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
• Maintain accurate training and operational records for reporting and audit purposes.
• Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
• Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
• Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
• Manage and oversee complaints received through the resident hotline, coordinating with property management, operations leadership, and other departments as needed to facilitate timely resolution.
• Escalate sensitive, urgent, or unresolved resident matters to the appropriate leadership or functional area.

Serve as a liaison among property operations, accounting, and other cross-functional teams.

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