Encore Delivery Coordinator

Love Encore Delivery Coordinator – Lithia & Driveway

We are one of over 300+ Lithia Motors Dealerships nationwide, representing over 48 manufacturers across 24 states. As one of the largest dealership groups in America, we offer many opportunities to pursue your short‑ and long‑term career goals.

The Subaru Star Delivery Specialist (Love‑Encore Delivery Coordinator) ensures that new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. The role coordinates follow‑up, scheduling, and execution of Love‑Encore redeliveries between 14–60 days after initial delivery, providing an extraordinary customer experience that incorporates the HEART Pillars and The Subaru Love Promise.

This vital role improves customer retention and differentiates your store in the marketplace.

• Act as the subject matter expert at the Retailer by maintaining Subaru Foundations Certification and participating in continuing product education, including offsite meetings as requested by Subaru.
• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet.
• Ensure new owner familiarity with the Retailer’s Service & Parts Department.
• Conduct follow‑up (text, e‑mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love‑Encore redelivery.
• Maintain a redelivery calendar/schedule.
• Oversee program incentives and administrative duties.
• Educate the sales team so that new vehicle sales include a Love‑Encore redelivery appointment, Journal & Pen set, Love‑Encore brochure, and introduction to the Delivery Specialist.
• Serve as a resourceful Subaru STAR to all departments at the Retailer, providing product training to customer‑facing colleagues in service and sales.
• Assist sales consultants with product questions and, if needed, with initial deliveries during busy times at the Retailer.
• Track Love‑Encore survey results and monitor for continued customer experience improvement.

• Review STARLINK enrollment status to ensure the new owner’s Telematics System has been activated.
• Maintain the customer’s relationship with the Retailer, remaining an after‑sale asset for product questions that arise.
• Manage promotion and branding of the Love‑Encore program at the store (e.g., presence on the Retailer’s website, producing vehicle feature content for social media).
• Assist with scheduling the new owner’s first service appointment as requested.
• Help Retailer maintain current customer‑facing point‑of‑purchase material.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older. We are a drug‑free workplace and are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority level:
Entry level

Employment type:

Full‑time

Location:

Atlanta, GA
Salary: $30,000.00 – $60,000.00