Community Engagement & Program Support Specialist

Back to Careers Page Community Engagement & Program Support Specialist

Decide Dekalb is seeking a friendly, organized, and customer-focused Part-Time Community Engagement & Program Support Specialist to serve as the primary point of contact for community members seeking information about our newly launched Housing Investment Programs (“HIP”). This position will respond to incoming phone calls and emails, provide accurate information across multiple HIPs, maintain inquiry records, and ensure all community members receive timely and professional assistance.

The ideal candidate possesses exceptional communication skills, enjoys helping others, and can effectively manage a high volume of inquiries while maintaining a positive customer service experience.

• Serve as the first point of contact for HIP-related inquiries via phone, email, and other communication channels.
• Provide accurate and consistent information regarding program eligibility, requirements, deadlines, benefits, and application procedures.
• Respond to community inquiries in a professional, courteous, and timely manner.
• Maintain records of inquiries, questions, and interactions using designated tracking systems.
• Escalate complex questions or issues to appropriate staff members when needed.
• Assist with the development and maintenance of Frequently Asked Questions (FAQ) materials and response templates.
• Identify recurring community concerns and provide feedback to program staff to improve communication and outreach efforts.
• Assist with administrative tasks related to program operations and outreach.
• Maintain confidentiality and professionalism when handling sensitive information.

This is a part-time position requiring 15 hours per week, typically 3 hours per day, with flexible days and hours.

• High school diploma required; associate’s or bachelor’s degree preferred.
• Minimum of 1-2 years of customer service, administrative support, call center, community outreach, or related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to learn program information quickly and communicate it clearly to diverse audiences.
• Strong organizational skills and attention to detail.
• Experience working with the public, community organizations, or nonprofit/government programs is preferred.