Operations Analyst

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Regular Full-Time Decatur, GA, US

2 days ago Requisition

Salary Range: $58,968.00 To $66,706.00 Annually

POSITION TITLE: OPERATIONS ANALYST

REPORTS TO: ASSISTANT CITY MANAGER - GENERAL GOVERNMENT SERVICES

DEPARTMENT:CITY MANAGER’S OFFICE

HOURS OF OPERATION
:
Monday through Friday, 8:30 a.m. – 5:30 p.m.; some weekends and evenings will be required as job duties demand.

SALARY: $58,968 – $66,706 Annually DOQ

This is a professional position that manages a wide variety of analytical and administrative duties within the City of Decatur’s City Manager’s Office (CMO). Serves on the City’s management team and leads the performance measurements team. This position is responsible for budget coordination, interacting with the general public and professional level research as well as provides assistance to assigned management staff.

May be asked to prepare and present staff reports to the City Manager and City Commission.

• Provide coordination assistance in the preparation of the annual budget document including entering data for workbooks and distributing materials to department heads as well as developing and implementing public engagement strategies for the budget process
• Manages recruitment for volunteer boards and commissions, including scheduling and coordinating interviews, maintaining membership rosters and records and serves as the organizational point of contact for board inquiries
• Coordinates the work of the Performance Measurements Team
• Manages city performance measurement visual modules on the public dashboard
• Transcribes minutes for bimonthly City Commission meetings
• Prepares memoranda for proposals to the City Commission
• Prepares presentations for City Commission work sessions
• Tracks requests from the public and from City Commissioners for maintenance or other issues using the See Click Fix  platform
• Receives requests for services from citizens, elected officials and City department heads and follows through on requests by resolving issues or referring to the appropriate resources.
• Participates on the Artificial Intelligence Policy Team
• Provides responsive and timely feedback to Assistant City Manager on status and progress of work activities, goal attainment and operations.
• Participates in, reviews and assesses departmental operations and makes recommendations to improve operating efficiency; recommends performance standards.
• Receives requests for services for citizens, elected officials and City department and division heads; follows through on requests by resolving problems or referring to appropriate resource.
• Maintains confidential records and documentation discreetly and professionally.
• Represents the department on interdepartmental teams.
• Cultivates positive relationships with the general public.
• Responds to and resolves difficult and sensitive citizen complaints and inquiries.
• Identifies operational requirements and opportunities for improvement.
• Provides assistance in resolving operational and administrative issues; identifies issues and conducts research to find alternative solutions; leads efforts in the implementation of recommendations.
• Provides assistance to assigned management staff; participates on a variety of boards and committees; prepares and presents staff reports to City Commission.
• Coordinates, implements and monitors special projects within assigned department; performs complex research and analysis of new and existing programs, services, policies and procedures; prepares and presents reports.
• Coordinates and collaborates with departments, divisions and outside…