Courtyard Atlanta Decatur​/Emory - Front Desk Agent

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Set in Decatur, 0.9 mi from Bradley Observatory, Courtyard Atlanta Decatur Downtown/Emory features a fitness center and indoor pool. Guests can enjoy the on-site restaurant. Every room at this hotel is air conditioned and features a flat-screen TV. The rooms have a private bathroom fitted with a bath or shower. For your comfort, you will find free toiletries and a hairdryer.

Free WiFi is provided at Courtyard Atlanta Decatur Downtown/Emory. There is a 24-hour front desk at the property. Meeting facilities are available. Avondale Estates Historic District is 1.9 mi from Courtyard Atlanta Decatur Downtown/, while Candler Park Golf .5 mi from the property. Hartsfield-Jackson Atlanta International Airport is 12 mi away.