DevOps Production Support Engineer

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Job Title: Dev Ops Production Support Engineer
Location: Atlanta, GA / Charlotte, NC - 5 Days week (No Remote)
Shift: Regular / Second Shift (with On-call & Weekend Support)
IBM Rate cap: $69.75/hr. at Standard payment (120 days)
- Note:

Please reduce opted early payment fees on top of it.

Job Description: Experienced Dev Ops Production Support Engineer to play a key role in managing production environments, coordinating deployments, and ensuring system reliability across enterprise applications. The role involves supporting CI/CD pipelines, troubleshooting deployment failures, and maintaining continuous availability in collaboration with development and infrastructure teams.

• Providing L2/L3 production support for build, deployment, and infrastructure operations across multiple environments.
• Managing and executing application deployments and coordinating release activities with development and QA teams.
• Monitoring production systems for performance, availability, and stability; identifying and resolving incidents proactively.
• Supporting and maintaining CI/CD pipelines using tools such as Jenkins, Git Lab CI.
• Troubleshooting and resolving build or deployment failures in real‑time to minimize business impact.
• Automating repetitive operational tasks using scripting (Python, Shell, or Power Shell) and Dev Ops utilities.
• Administering source control and artifact repositories.
• Supporting cloud infrastructure environments, assisting with environment setup, and patching.
• Performing root cause analysis (RCA) for recurring issues and implementing permanent fixes.
• Participating in on‑call rotations and providing weekend production support for deployments or incidents.
• Maintaining comprehensive documentation for build, release, and operational processes.

• Experience in Dev Ops, Build & Release Management, or Production Support roles.
• Strong knowledge of CI/CD automation, infrastructure management, and deployment orchestration.
• Hands‑on experience with tools such as Git Lab, Nexus, or Artifactory.
• Familiarity with cloud platforms.
• Working knowledge of containerization (Docker) and orchestration (Kubernetes).
• Strong analytical, troubleshooting, and problem‑resolution skills.
• Excellent verbal and written communication skills.
• Willingness to work second shift, participate in on‑call, and support weekend releases.
• Familiarity with monitoring and logging tools (Splunk, Dynatrace, etc).
• Understanding of ITIL processes (Incident, Problem, and Change Management).

• Experience supporting Salesforce or Mule Soft deployments within a cloud or hybrid ecosystem.
• Scripting or automation experience in Python, Shell, or Power Shell.

• Not Applicable

• Full-time

• Information Technology

• IT Services and IT Consulting

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