Systems Administrator

CONTINUOUS UNTIL FILLED

There are two (2) available positions.

This is a sensitive government position.

Please review the GBI Employment Disqualifiers before applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal, credit and driver's history checks, polygraph examination, fingerprinting and drug screening.

Under supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability.

• Install, configure, maintain, and troubleshoot Windows Server.
• Perform daily system monitoring, log review, and performance tuning.
• Handle Tier-2 end-user support tickets including:
  • Advanced troubleshooting of Windows desktop issues
  • Office 365 / Microsoft 365 administration
  • VPN, remote access, and connectivity problems
  • Printer, file/share permissions, and application access problems.
• Manage Active Directory users, groups, OUs, and basic Group Policy Objects.
• Provision, resize, and troubleshoot virtual machines (Hyper‑V).
• Apply security patches and updates to servers and critical workstations.
• Execute and verify backups; assist with basic restores.
• Assist with cloud administration tasks in Azure and/or AWS.
• Create and update documentation (knowledge base articles, runbooks, network diagrams).
• Collaborate on small to medium infrastructure projects (server migrations, VOIP phones, etc.).

• Requires on-call rotation (typically 1 week every 6–8 weeks, with senior backup).
• Occasional after‑hours work and weekend required.
• Mainly sedentary work. May necessitate extended sitting at a computer.
• Must be proficient with the use of a computer.
• Occasional requirements forkneeling, walking, reaching, bending, stooping, stretching, twisting, and lifting up to 25‑50 lbs. (sometimes more) for equipment/hardware/servers.
• Fast, repeated movements of fingers, hands, wrists.
• This position may require some travel and operating a state vehicle.
• Onsite/Off premises/In‑person office work in a setting which includes shared office space with other employees.
• Direct customer‑facing troubleshooting.

NOTE:

This position may require some travel and operating a state vehicle. A valid Georgia driver’s license is required.

Associate’s degree in IT or Computer Science, OR

Two or more years of equivalent experience in the information technology field which includes hands‑on experience with Windows Server;
Tier‑2 desktop/server troubleshooting skills;
Active Directory and Group Policy knowledge;
Experience with Microsoft 365 administration and troubleshooting; and knowledge of virtualization (Hyper‑V).

• Bachelor’s degree in IT, Computer Science.
• 3+ years of equivalent experience.
• Certifications (any of the following are a big plus):
  • CompTIA Server+, Network+, Security+
  • Microsoft:
    Modern Desktop Administrator, Azure Administrator (AZ‑104), MS‑102
• Experience with ticketing systems such as Service Now OR Service Desk+.
• Basic AWS or Azure administration experience.
• Basic scripting ability.

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

• Due to the volume of applications we receive, we are unable to provide information on application status by phone or by e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
• The GBI follows the Federal statute regarding illegal drug use and is a drug‑free workplace. Although some states have legalized recreational drug use, applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
• Applicants must present a professional image during all phases of the GBI hiring process, to include when interviewing, either in‑person or virtually. The attire and appearance of applicants interviewing must be what is generally…