Senior IT Operations Lead: AI-Driven Help Desk & Endpoints
Listed on 2026-11-04
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IT/Tech
IT Support, HelpDesk/Support, AI Business & Operations, IT Project Manager
The Intersect Group seeks an experienced Senior IT Operations Manager to lead the delivery, performance, and modernization of IT operations, including Help Desk and end-user computing. Build a scalable Tier 1 IT Call Center and drive AI, automation, and knowledge management to improve support outcomes.
Partner with infrastructure, security, and business teams to elevate service quality, reduce incidents, and guide vendors while fostering continuous improvement across IT support operations.
Are you ready to take on the Senior IT Operations Lead: AI-Driven Help Desk & Endpoints role at The Intersect Group?
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior IT Operations Lead: AI-Driven Help Desk & Endpoints role in the description above.
We appreciate your interest in this position.
Join The Intersect Group and contribute to our ongoing work.
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