Manager Front Door-Atlanta, GA

Overview

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview:
As the Manager of Cortland Front Door, you are responsible for the total service delivery for multiple apartment communities while providing direction and oversight for multiple supervisors and service associates within an assigned state.

The Servant Leader

• Provide on-call support to Service Managers, Technicians, Community Managers, and community teams within your designated territory
• Recruit, hire, and onboard Service Managers and Service Technicians
• Ensure daily/nightly completion of resident doorstep trash and recycle pickup and bulk waste for assigned communities
• Make informed decisions with consideration to resident and community impact, ensuring maximum quality of service for Cortland residents and community teams
• Elevate responsiveness to Community Managers and Service Managers
• Assist in management or service roles if or when needed to ensure limited-service disruption

The Waste Expert

• Inspect properties regularly for resident and service team compliance
• Create and manage schedule for service team
• Manage a labor budget depending on number of assigned communities
• Approve time sheets and ensure communities are serviced as scheduled
• Keep inventory of supplies and manage proper usage to service team
• Comply with, promote, and train on all safety policies and procedures and report all safety incidents in a thorough and timely manner
• Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door
• Keep timely and accurate community, associate, and operational records
• Facilitate and lead new community launches, including container distributions
• Drive to inventory warehouse when needed for supplies (personal protective equipment, containers, waste stations, or other supplies)

The People Person

• Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns
• Promote a service first approach with excellent resident communication and professionalism
• Collaborate with internal customer service associates, Finance, Talent, Marketing, Operations, and IT
• Discuss associate’s development needs and subsequently facilitate appropriate support, coaching, and/or training opportunities

The Impact You Can Make

• Waste Technicians feel confident they can meet the goals you set because your thorough research has ensured such accuracy in your projections.
• The communities and departments you service couldn’t be more pleased with your knowledgeable solutions to their waste and recycle problems.
• You’re so helpful in preparing reports and materials that others never have any questions about missing information.

• Strong 5+ years of multi-site operations leadership
• High school diploma or GED equivalent
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Customer service and prior people management experience
• Ability to manage stress and adapt to changing environment, comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others both verbally and written
• Able to work with cross-functional teams within the organization
• Unwavering integrity and ability to be trusted with consistent service completion
• Proficiency in MS Word, Outlook, Excel & Power Point
• Clean driving record

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living…