Manager of Workforce Development

Salary: $68,778 - $110,732 Pay Grade: 22 Job Code: 92010 FLSA Status:
Exempt

The Manager of Workforce Development provides strategic leadership, operational oversight, and performance management for DeKalb WORKS workforce programs, including career coaching, outreach, employer engagement, job development, and work-based learning initiatives. This position supervises the Career Coach & Outreach Coordinator and the Job Developer / Business Services Representative, ensuring coordinated service delivery that supports participant recruitment, training completion, employment placement, and retention outcomes.

The Manager oversees program compliance, staff development, community partnerships, employer relationships, and performance reporting to strengthen DeKalb County's workforce pipeline and expand access to high-quality employment and training opportunities.

• Provide daily supervision, guidance, and performance management for the Career Coach & Outreach Coordinator and Job Developer / Business Services Representative.
• Establish clear goals, workflows, and service standards aligned with WIOA and DeKalb WORKS program requirements.
• Monitor program operations to ensure coordinated participant recruitment, enrollment, coaching, job development, and placement activities.
• Lead weekly team meetings to review caseloads, employer needs, outreach priorities, and participant progress.

• Conduct regular one-on-one check-ins, performance evaluations, and professional development planning for supervised staff.
• Provide coaching on case management, employer engagement, outreach strategies, documentation accuracy, and participant support.
• Ensure staff maintain compliant participant files, employer records, and case notes within workforce systems.

• Oversee intake, assessment, career planning, supportive service coordination, and job placement workflows.
• Ensure participants receive high-quality coaching, job readiness support, and referrals to training providers and supportive services.
• Review participant progress, credential attainment, employment outcomes, and follow-up engagement.

• Guide employer outreach strategies and ensure alignment with local labor market demand.
• Support staff in developing employer partnerships, identifying job openings, and coordinating hiring events, OJT opportunities, apprenticeships, and work-based learning placements.
• Review employer service records, placement outcomes, and sector partnership activities.

• Direct outreach strategies to recruit eligible participants into workforce programs.
• Oversee staff participation in community events, schools, libraries, faith-based organizations, and partner agencies.
• Ensure consistent messaging, distribution of outreach materials, and coordination of information sessions and workshops.

• Ensure adherence to WIOA regulations, DeKalb County policies, and workforce program guidelines.
• Review and approve participant files, employer documentation, cost commitments, and service records.
• Prepare program performance reports, recruitment summaries, employer engagement updates, and outcome dashboards for leadership.
• Support audits, monitoring visits, and quality assurance reviews.

• Collaborate with Work Source DeKalb leadership, job developers, training providers, and community partners to strengthen workforce pipelines.
• Participate in strategic planning, sector partnership development, and countywide workforce initiatives.
• Identify opportunities to improve service delivery, expand…