Sales Support Rio Circle Decatur, GA

Summary / Objective

The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. The role assists staff with all aspects of the ordering process, including order entry, order placement, order fulfillment, product information, and scheduling. Acts as a liaison between production, customers, and sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success.

• Manage customer orders by assisting the project manager with order placement, template scheduling, delivery, and installation services.
• Manage order entry in Stone Profits System.
• Communicate with the sourcing team and SOPT to secure needed product.
• Communicate with production or scheduling managers regarding special requirements on orders.
• Monitor the schedule for upcoming jobs and communicate schedule changes with appropriate team members.
• Communicate any credit issues discovered upon order entry to appropriate sales personnel.
• Answer incoming calls or emails in a timely and professional manner.
• Perform other duties as requested.
• High School Diploma or GED required.
• Strong organizational skills and effective teamwork.
• Ability to be detail‑oriented and multi‑task, working within specified time frames.
• Strong verbal and written communication skills required; bilingual English/Spanish is a plus.
• Previous customer service work experience required; experience in our industry preferred.
• Proficient with Microsoft Office (Outlook, Excel, Word).

• Medical
• Dental
• Vision
• Employer‑Paid Basic Employee Life and AD&D Insurance
• Employer‑Paid Long‑Term Disability
• Flexible Spending Accounts
• Voluntary Short‑Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full‑time position that requires overtime as business needs dictate.

Please note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.