Warranty Billing Admin

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Regular Full Time Professional Decatur, IL, US

5 days ago Requisition

Salary Range: $20.00 To $25.00 Hourly

Warranty Billing Admin

Location:

2465 N 22nd St, Decatur, IL 62526

Compensation Range: $20-$25

* This is a fully on-site position. Candidates must be able to work from our Decatur office during scheduled business hours*

Why Join Tech
24?

At Tech
24, we invest in our employees so you can focus on what you do best. Here’s what you can expect when you join our team:

• Weekly Pay– Reliable pay, every week
• Work-Life Balance– Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits– Medical, dental, vision, and short-term disability coverage (benefits start 1stof the month following your start date)
• Company-Paid Protection– Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy– 401(k) with company match and immediate vesting
• Employee Assistance (EAP)– Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

Eichenauer Services, Inc., a “Tech 24 Company”, is a full-service commercial kitchen equipment repair company located in Decatur, IL. We provide complete food service equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations; specializing in commercial cooking, refrigeration, and HVAC equipment.

Position Summary

The Warranty Administrator provides financial and administrative duties to ensure accuracy and efficiency of operations. The Warranty Administrator processes and monitors warranty service, invoices, and collections. In addition, they secure revenue by managing accounts and building relationships with manufacturers and/or clients. This is a fast-paced position and would be suitable for an individual who has experience in customer service, billing, accounts receivable, account management and/or clerical work.

The Warranty Administrator should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both electronic and over the phone.

Duties
:

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal
• partners and clients and/or manufacturers for service completion following
• appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and
• Process incoming payments in compliance with established financial policies and
• procedures.
• Perform day to day financial transactions including verifying, classifying, computing,
• posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments
• are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate
• manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as
• demand requires.
• Participate in special projects or assist other departments as needed

Requirements:

• High school graduate/GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and
• collection regulations.
• Proven ability to calculate, post and manage accounting…