Service Advisor

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As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.

What We Offer

Medical, Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Flexible Spending Accounts

401K + Match

Paid Vacations

Employee Discounts

Top Pay Plan in Area!

Responsibilities

Greet customers upon entry to the service drive

Communicate with customer to determine the nature of mechanical issues

Obtain accurate customer and vehicle data

Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties

Manage the path of each customer's vehicle throughout the promised time period given

Communicate and update the customer on estimates, approvals & completion of repairs

Establish each customer's payment method & obtain approval of credit, if necessary

Complete closure to the customer at the end of the process

Follow up after customer visit to ensure satisfaction

Handle telephone inquiries regarding work in process & appointments

Analyze quality control report to ensure that work is complete as request to reduce comebacks

Establish & maintain good working relationships with customers to encourage repeat & referral business

Ensure that work areas & customer waiting areas are kept clean

All other duties as assigned

Qualifications

Associate's Degree or equivalent from two-year college or technical school; or six-months to one-year related experience and/or training; or equivalent combination of education/experience

Ability to read, analyze & interpret technical procedures

Ability to write reports, business correspondence & procedure manuals

Effectively present information & respond to questions from managers & customers

Basic mathematical skills & reasoning ability

Customer service, computer & organizational skills

Current, valid driver's license & satisfactory MVR

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function Other
• Industries Motor Vehicle Manufacturing

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