Customer Service Representative; N Water St

Customer Service Representative – 2504 N Water St, Decatur, IL

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working toward satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and escalation complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in data entry and basic computer operations
• Ability to multitask effectively in a fast‑paced environment
• Basic math skills for processing transactions and handling monetary exchanges
• Strong interpersonal skills and ability to work collaboratively in a team
• Customer‑focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts as needed
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new technologies and procedures
• Physical ability to stand for extended periods and navigate the work area