Customer Experience Quotations Specialist

## Customer Experience Quotations Specialist Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a
** Customer Experience Quotations Specialist**.  This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor.  
* Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales
* Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines
* Complete miscellaneous bid-related documents
* Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed.
* Request Bid Bonds, Product Certifications, and Insurance Certificates as needed
* Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities
* Check orders sent via email and EDI related to specific districts for accuracy on pricing
* Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director
* High school diploma or equivalent.
* Previous work experience or other activities demonstrating the requirement of a strong communications background.
* Intermediate computer experience with ability to quickly learn and navigate new computer programs.
* Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
* Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
* Demonstrated organizational and time management skills
* 2+ years of customer service, inside sales, or quotations experience.
* Bachelor’s degree in business or communications-related field.
* Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce.
* Familiarity with database programs such as Act/Outlook.
* Experience with phone-based customer service support systems
* Technical/Mechanical background
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