Customer Service Manager - State Farm Agent Team Member

Part‑Time Customer Service Manager – State Farm Agent Team Member

Location:

Berlin, MD.

Hours:

Monday – Friday, 9:00 AM – 2:00 PM.

State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career‑oriented professional to join their team.

As a Customer Service Manager with Derrick Elzey – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of the community.

• Tier 1 Service and Financial Service Admin Support
  • Handle unlicensed/clerical activities (not exhaustive)
  • Answer the telephone and billing questions
  • Respond to customer requests
  • Scan and attach documents to customer accounts
• Initiate contact with prospects or customers to schedule appointments or transfer to a licensed producer.

• Hourly pay $17.00 – $18.00 per hour + bonus opportunities
• Training and personal development during weekly meetings
• Free food & snacks
• Company parties and opportunities for advancement

• Excellent interpersonal and communication skills (written, verbal, listening); bilingual speaker preferred.
• Strong interest in insurance and financial products.
• People‑oriented, self‑motivated, proactive in problem solving.
• Dedicated to customer service and pride in accurate, timely work.
• Available Monday – Friday 9:00 AM – 2:00 PM.

Required to be a state‑licensed agent (if applicable) and to complete any applicable licensing and training programs.

By accepting this position, you are not employed by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees.

This role is with an independent contractor agent; employees are not State Farm employees.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.